Posted Monday, March 14th, 2011 by

A Mickey Mouse Affair!

I’ve just returned from a two week holiday in Orlando in the US, visiting the Disney and Universal parks with my family … every little boy’s (and big girl’s) dream, riding roller coasters, meeting Mickey and super sizing everything!

For me going away is always a bit of a busman’s holiday, I can’t help but watch how other hotels run and steal their good ideas to bring back to the Beech Hill, so when we decided to go to America I was really looking forward to experiencing American service and hospitality.

We stayed in a beautiful 5 star hotel in Downtown Disney so we were really close to all of the theme parks, just a 5 minute walk for the restaurants, amusements and entertainment in Downtown Disney and had fabulous views across Orlando.

On arrival we were greeted by the Bell staff who welcomed us to the Hotel.  Then on to reception where we were checked in by a very chatty receptionist, who on reflection actually talked about himself for the 10 minutes we were there, but pleasant all the same.  He wished us a pleasant day and we went off to our rooms with the Bell Boy.  Again he was very polite and helpful, dropped our luggage off and wished us a nice day.

So this went on for our full stay, in the Hotel, at the parks and in the restaurants; the staff were lively, attentive, smiley and always sure to say ‘Have a nice day’ as you leave.  But as the holiday came to an end it dawned on me that although everyone hope’s you have a nice day that not one member of staff asked ‘have you enjoyed your day?’ or enquired as to what we had done that day.

I have come to the conclusion that I would much rather have the sincerity of the staff at The Beech Hill, who genuinely care that guests are having a nice stay and making the most of their visit, rather than the hollow showbiz façade of American style of service.

Have a nice day y’all!

Donna Myers

Sales and Reservations Manager

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